IT systems in practices
NHS Warrington Clinical Commissioning Group is advising patients that some practices are currently experiencing issues with slow IT systems, which may impact upon how quickly practice staff can help.
These issues are not the fault of staff within your GP practice, so please do be patient, they want to help you and will to their best to do so.
The slow access to systems is due to issues with the national N3 network - the national broadband network for the NHS - which is currently being replaced in stages across the country.
Local migration to the new Health and Social Care Network (the replacement for the N3 network) will take place within the next 6-8 weeks and once the work has been completed will provide a reliable and efficient service for GP practices. Thank you to all local people for their patience in this matter and for supporting your GP practice during the transition period.
NHS GP Patient Survey
Some patients will soon be invited to take part in a national survey about their experiences of local NHS services. If you get a questionnaire during January, please take part as it provides vital information to help improve local services and inform national decisions. You can help by encouraging other people you know to complete it if they're invited. Visit www.gp-patient.co.uk to find out more.
Our receptionists are now trained Patient Advisers. Patient Advisers will direct you to the most appropriate clinician to make an appointment with - this could be with a Healthcare Assistant, Practice Nurse, Advanced Nurse Practitioner, clinical Pharmacist or your GP.
They can also help you with others sources of help or advice - including the voluntary sector, who can support people with a wide range of needs. To help you, our Patient Advisers will need to ask you’re a few brief, confidential questions. By providing this information we can make sure you see the right person for your care.
Thank you in advance for your support.
For more information from the CCG see: Patient Adviser - Info from CCG
Book your flu vaccination at the Surgery - contact reception to book an appointment
For more information on the recent outbreak see our 'Campaigns' page.
Self-care at home: http://www.warringtonccg.nhs.uk/Page%20images/your-health/adult-self-care.htm http://www.warringtonccg.nhs.uk/Page%20images/your-health/childrens-self-care.htm
General healthcare advice and information: www.nhs.uk
Are you 13 to 16 years old? For information read Guide to accessing GP Services for Young People
Have you been referred for further care? Read this leaflet to find out what you can expect.......What happens when you are referred
MOBILE NUMBERS UPDATE
If you have a mobile telephone please ensure that the number we hold on your records is current. We are able to send you SMS messages to confirm appointments, reminders for appointments and health checks, results or if we need to contact you in an emergency. To update your number you can complete the questionnaire in the 'Online Services' (if you have registered for online services) or otherwise complete a form in the surgery.
Patients are now able to access, via SystmOnline both a summary and coded content of their patient record. The summary will include allergies, sensitivities and medication. Only information recorded by the practice will be visible. The detailed coded record will show coded entries, results etc. To request access you must complete an application form and present photo ID at the surgery. Please see the Online Access to Medical Records area for more information.
Penketh Health Centre Information
If you require travel vaccinations please download and fully complete the Travel Vaccinations Questionnaire . Once complete either hand this in to our reception team or post in the letter box at the surgery. The nurse will asses you records and you will be contacted with the outcome. Please allow at least two months before the date of travel.
(Site updated 12/02/2019)