In line with services moving back to business and usual processes, the dedicated COVID Patient Advice Line has now transferred back to the CCG Patient Advice & Liaison Service (PALS).
Anyone requiring support or advice should contact the PALS service via the freephone number: 0800 218 2333 or email firstname.lastname@example.org
WE ARE STILL OPEN NORMAL HOURS
However, due to the latest Coronavirus situation GP Practices are having to change the way they work in order to help prevent the spread of the virus and keep both patients and staff safe
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY
HOW TO BOOK AN APPOINTMENT OR COLLECT A PRESCRIPTION HAS CHANGED AND WILL COME INTO EFFECT ON MONDAY 16th MARCH 2020
Entering the building
If you or somebody accompanying you has Flu like symptoms, Cough, Fever or Shortness of Breath (even if mild) please stay at home and DO NOT ENTER THE BUILDING unless instructed to do so by a member of staff. If you have been to an affected area or been in contact with a confirmed case of Coronavirus please access https://111.nhs.uk/service/covid-19 for further guidance.
You will no longer be able to make appointments at the Reception desk under any circumstances and all appointment requests must come via e-Consult
If you wish to make any appointment for a GP, ANP, Nurse etc. you must complete an e-Consult. The e-Consult system can be accessed via the practice website www.penkethhealthcentre.co.uk it is an easy to use system and you do not need to be registered to access it. A clinician will triage your request and let you know the most appropriate course of action whether that be advice or a face to face consultation. Please be vigilant for a telephone call, email or text reply. If you do not have internet access or do not have somebody who can complete an e-Consult on your behalf please telephone the surgery and one of our Patient Advisers will assist you.
We have temporarily suspended the online booking system as all appointment requests must be triaged due to ongoing concerns around COVID-19 (Coronavirus). This is to ensure that we are able to fully assess risk before appointments are booked. As you will be aware the practice uses e-Consult and patients are advised to seek advice via this service.
We will no longer be offering printed prescriptions to avoid patients coming in to the surgery unnecessarily. Patients must select a nominated pharmacy for the electronic prescription to be sent to. If you do not already have a nominated Pharmacy, please contact the Chemist of your choice and advise them you would like to nominate them, or phone the surgery and advise us which pharmacy you want your prescription sent to.
If you have been asked to attend for a face to face review with a member of the clinical team, please ensure that you wear an appropriate face covering. This does not need to be a medical standard mask, a scarf etc. that covers your mouth and nose while allowing you to breath is sufficient.
Please not the Practice is unable to provide you with a mask. This also applies to anyone you attend with.
Do you need support during lockdown? You can access your local support group by clicking HERE
The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. Use this service if:
- You think you might have coronavirus;
- Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone. Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual. Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often for 20 seconds with soap and water, especially after being in public places. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Penketh Health Centre Information
(Site updated 19/06/2020)