Unfortunately we are having issues with our telephone lines, we have engineers working on this fault and hope service will be resumed as quickly as possible.
We apologise for this inconvenience.
The first batch of Covid vaccines have been administered to some of our vulnerable patients in line with NHS-E guidance. This is going to be a lengthy process and for that we appreciate your patience . When we are advised of further deliveries of the vaccine, we will then contact patients as per the criteria set by the NHS. Please note, currently the Covid vaccine is not being delivered in a GP setting.
You may have been told of patients attending the surgery for vaccination, these will have been our normal flu programme and not the Covid vaccine.
If you would like more information regarding the Covid vaccine please refer to the NHS website here.
unfortunately, our patient advisors do not have access to any further information at the moment.
We are running sessions on Monday and Wednesday afternoons and evenings. There are also weekend appointments available for booking.
The Practice is open between the hours of 08:00 - 18:30, Monday to Friday.
Due to COVID we are operating what is known as total triage, this is a virtual appointment. Your GP/ANP or nurse will review your problem and will then, depending on your needs
offer you advice via text
offer you a telephone call
offer you a video call
ask to see you in person (face to face) or
navigate you to other services
Please only attend the surgery if we ask you to. It’s important that you arrive at the time we ask you to attend and don’t forget to wear a face covering or mask.
When submitting an e-consult please remember each e-consult is for ONE problem. The forms are designed to collect information relevant to an individual problem to give the clinician the best possible information to help you.
Requests via e-Consult for non-urgent problems should only be submitted during the opening hours of Monday - Friday 08:00 - 18:30. The practice will respond within 2 working days. The response may include signposting to appropriate services, a text message, prescription, request for further information, a telephone appointment, video consultation or a face to face appointment.
e-Consults submitted over the weekend or bank holidays may not be responded to until 2 working days after the submission. For any issues during these times or urgent problems please ring 111.
In line with services moving back to business and usual processes, the dedicated COVID Patient Advice Line has now transferred back to the CCG Patient Advice & Liaison Service (PALS).
Anyone requiring support or advice should contact the PALS service via the freephone number: 0800 218 2333 or email email@example.com
Have you received a Vitamin D letter?
***WE ARE STILL OPEN NORMAL HOURS***
However, due to the latest Coronavirus situation GP Practices are having to change the way they work in order to help prevent the spread of the virus and keep both patients and staff safe
The surgery is open Monday to Friday from 8am to 6:30pm. If you have an urgent problem during these times please ring the surgery. At all other times ring NHS 111.
Entering the building
If you or somebody accompanying you has Flu like symptoms, Cough, Fever or Shortness of Breath (even if mild) please stay at home and DO NOT ENTER THE BUILDING unless instructed to do so by a member of staff. If you have been to an affected area or been in contact with a confirmed case of Coronavirus please access https://111.nhs.uk/service/covid-19 for further guidance.
In line with social distancing rules the surgery must limit the number of patients in the waiting room. To gain entry please use the intercom. Please do not enter the building without first speaking to us on the intercom.
You will no longer be able to make appointments at the Reception desk under any circumstances and all appointment requests must come via e-Consult
If you wish to make any appointment for a GP, ANP, Nurse etc. you must complete an e-Consult. The e-Consult system can be accessed via the practice website www.penkethhealthcentre.co.uk it is an easy to use system and you do not need to be registered to access it. A clinician will triage your request and let you know the most appropriate course of action whether that be advice or a face to face consultation. Please be vigilant for a telephone call, email or text reply. If you do not have internet access or do not have somebody who can complete an e-Consult on your behalf please telephone the surgery and one of our Patient Advisers will assist you.
We have temporarily suspended the online booking system as all appointment requests must be triaged due to ongoing concerns around COVID-19 (Coronavirus). This is to ensure that we are able to fully assess risk before appointments are booked. As you will be aware the practice uses e-Consult and patients are advised to seek advice via this service.
We will no longer be offering printed prescriptions to avoid patients coming in to the surgery unnecessarily. Patients must select a nominated pharmacy for the electronic prescription to be sent to. If you do not already have a nominated Pharmacy, please contact the Chemist of your choice and advise them you would like to nominate them, or phone the surgery and advise us which pharmacy you want your prescription sent to.
If you need to order a repeat prescription please use the App on your smart phone, order via the website or post your request through the door/drop into the box.
If you have been asked to attend for a face to face review with a member of the clinical team, please ensure that you wear an appropriate face covering. This does not need to be a medical standard mask, a scarf etc. that covers your mouth and nose while allowing you to breath is sufficient.
Please not the Practice is unable to provide you with a mask. This also applies to anyone you attend with.
Do you need support during lockdown? You can access your local support group by clicking HERE
The NHS and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of Coronovirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19/
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. Use this service if:
- You think you might have coronavirus;
- Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone. Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands. Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual. Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often for 20 seconds with soap and water, especially after being in public places. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Penketh Health Centre Information
Due to Covid-19 we have been unable to update the Practice Booklet.
A new version will be available online in due course.
(Site updated 22/01/2021)