We are always pleased to receive suggestions, which would improve patient care or feedback/complements on things that we are doing well.
If you experience any difficulties or have a complaint, this can be raised with the Practice. A formal complaint should be made in writing to the Practice Manager who will acknowledge your complaint within 2 working days, investigate and where possible reach a conclusion within 10 working days.
Please note this can be in the form of a letter or an email to cmicb-war.penkethenquities@nhs.net
If after receiving a reply you remain dissatisfied, you may appeal to the Information Commissioner. Details of how to do this will be supplied with our reply.