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APRIL 2017 - We are aware that patients are currently experiencing difficulties in accessing GP appointments; this is due to ongoing sickness.

 

We are making every effort to increase availability by engaging locum GPs where possible and ask you to bear with us during this difficult time.

 

We are also aware that this has affected the availability of online appointments for which we apologise. We have made changes which will hopefully have rectified this problem going forward.

Change of Training GPs 

 Dr Sarah Shooter has now completed her GP Training and will be leaving us on Friday 24th November. We wish her well in her future career. 

As we are a training practice it means we will be welcoming a new GP Registrar in her place. This training is an essential part of the Doctors transition from Hospital to General Practice. 

Dr Gemma Brierley will join us on Monday 28th November for continuation of her training.

MESSAGE FROM THE DOCTORS

The Doctors have requested that our reception staff ask you for a brief reason for your appointment, including when booking online.  This is to assist you in accessing the most appropriate service.  They will also ask you for your preferred contact number.  We do appreciate the difficulties patients face in the current climate when all our available appointments have been taken.  We would kindly ask you to consider other options recommended such as GP appointments at the extended hours service at Bath Street, Widnes walk-in centre, your local pharmacy and Bath Street Wellbeing Centre for family planning and sexual health.  The receptionists will have details regarding these servcies.  I would remind you that we provide 4 extended hours clinics each week on Monday and Wednesday until 8.30 in the evening. You can also access a range of services including booking appointments online.

YOUR GP CARES - see links included on the main page (see below) 

We usually close the last Thursday afternoon of every month for staff training.

We can provide a chaperone, hearing loop or interpreter services.  If you need any of these services please advise the receptionist when booking your appointment.

Contact Details

Penketh Health Centre is part of a Primary Care Network (PCN).  The website can be accessed via the following link  Central & West Warrington Network :: Warrington PCNs & GPs (centralandwestwarringtonpcn.nhs.uk

The area served by your GP Practice is in the district covered by NHS Cheshire and Merseyside Integrated Care Board. More information can be found on their website: Home - NHS Cheshire and Merseyside

You can now contact us for admin queries, sick notes, self help etc via e-Consult available on the home page of this website.

Please note: prescription requests cannot be submitted via e-consult or email. Please use our secure SystmOnline or NHS app to order.

If you are unhappy about the service you have received and wish to submit a formal complaint you can write to the Complaints Manager at Penketh Health Centre. 

What happens if I prefer to complain directly to the commissioning organisation?   

If your complaint is about primary care services such as GPs, dentists, opticians or pharmacy services, you should contact NHS Cheshire and Merseyside.   

Telephone: 0800 132 996

E-mail: enquiries@cheshireandmerseyside.nhs.uk

Writing to us at:  Patient Experience Team, No 1 Lakeside, 920 Centre Park Square, Warrington, WA11QY.

All details can be found in our Complaints Guidance.

Address book Address

Penketh Health Centre
Honiton Way
Penketh
Warrington
WA5 2EY

Telephone Numbers Telephone Numbers

Telephone:
01925 725644
Out of Hours:
111
Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Please note - although this mailbox is checked daily it is not monitored throughout the day. For urgent matters please phone 01925 725644.

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